Refund policy
Refund & Return Policy
All Sales Are Final
At Chef's Choice Catering Supplies, all orders are final, and we do not offer refunds. Please ensure your order details are accurate before completing your purchase.
Damaged Goods Replacement
We take great care to ensure that your products arrive in perfect condition. If you receive any damaged items, please contact us within 7 days of receiving your order. We will gladly replace the damaged goods at no additional cost.
To report a damaged item, please provide:
- A detailed description of the damage
- Photos of the damaged item
- Your order number
Exchanges
We do not offer exchanges. However, if you receive a damaged item, we will replace it as described in the "Damaged Goods Replacement" section above.
Exceptions / Non-returnable Items
Please note that certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please get in touch with us if you have questions or concerns about your specific item.
European Union 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our general policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact Information
For any inquiries, returns, or to report a damaged item, you can reach us at:
Email: sales@chefschoicesupplies.ca
Return Address:
55 Ann O'Reilly Road
Toronto, Ontario
M2J 0E1
Thank you for shopping with Chef's Choice Catering Supplies!