Frequently Asked Questions

1) How long will it take to receive my order?

Our orders are processed every Wednesday and Friday and need to be received 2 days before those dayes.

Shipping times vary but they should arrive within 5-7 business days on average

2) Can I pickup my order?

Yes, we offer in-store pickup as an option! Our address for pickup is:
1450 Don Mills Road, North York, Ontario, M3B 2X7

After placing your order online, we will contact you within 24-48 hours to arrange a convenient time for pickup at our location in North York.

3) Where do you ship?

We ship all across North America, including both the United States and Canada.

If you have specific shipping requirements or need additional information about delivery options, feel free to contact us.

4) Do you offer discounts for bulk orders?

Yes, we provide tiered pricing for larger orders.

The more you order, the bigger the discount—perfect for caterers and event planners.

Please contact us to discuss your needs

5) What is your return and refund policy?

All sales are final, but we do offer replacements for damaged goods if reported within 7 days of receipt.

Please contact us to initiate a return for damaged items at sales@chefschoicesupplies.ca

6) What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service team within 7 days of receiving the product, and we’ll arrange a replacement.

7) How do I clean and maintain your chafing dishes?

To clean, use a soft cloth and mild detergent. Avoid abrasive cleaners that can damage the finish, especially for gold-plated dishes.

8) What is the best way to contact customer service?

You can reach us via email or phone, our website. We’re available during business hours and respond to all inquiries within 24 hours